Complaints
Welcome to Rawlinson & Hunter Cayman Partnership Group’s complaints page. The Rawlinson & Hunter Cayman Partnership Group includes, but is not limited to The R&H Trust Co. Ltd., The Harbour Trust Co. Ltd., R&H Private Fund Services (Cayman) Limited, Rawlinson & Hunter Services Ltd., Breakwater Services Ltd., R&H Restructuring (Cayman) Ltd. and R&H Restructuring (BVI) Ltd. (Rawlinson & Hunter).
We’re sorry that you’re not happy with our service. By making a complaint, you’re giving us the opportunity to investigate and improve our services.
How do I make a complaints?
We hope that you feel you are able to discuss your complaint with your usual contact at Rawlinson and Hunter, but if not, you can call or write to us and ask to speak with the complaints department.
- By Email:
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By Phone:
Please call the main office: 1 (345) 949 7576. Kindly note that we are located in the Cayman Islands therefore we are open between 9am and 5pm (UTC -5).
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By Post:
Rawlinson & Hunter Limited PO Box 897, Windward 1, Regatta Office Park, Grand Cayman, KY1-1103, Cayman Islands
What information do I need to provide when I make a complaint?
Our aim is to resolve your complaint as quickly as possible. To help us do this, please provide the following:
- A description of your concern
- What you would like us to do to put things right
- Your name and address
- A phone number and the best time to contact you
- Any reference numbers we may have given to you
What happens after I’ve made a complaint?
Once you’ve made a complaint, we'll aim to contact you within 5 business days. We’ll confirm that we’re looking into your complaint, and we’ll let you know when you can expect a response.
Our response
We aim to deal with complaints within 8 weeks from receipt. We’ll keep you updated on our progress.
We will always try to contact you to discuss our final response. This may be over the phone, by email or by letter.
